ATM users reminded to be vigilant

Surrey Police is reminding members of the public to take extra care when using cash-point machines after devices were found attached to ATMs in Redhill and Dorking.

On Thursday 3rd June, local officers and detectives were called to London Road , Redhill, and South Street , Dorking, after the gadgets were found fixed with superglue to cash-point machines.


The devices were in two parts, for card reading and recording PINs.
Detective Sergeant Karl Humphrey said: "I am appealing to members of the community to be aware of their surroundings when using ATMs. If something looks suspicious with the machine do not use it and if someone is hanging around while you are at the machine cancel your transaction immediately and remove your card.


"If you notice a suspicious device attached to a cash machine, do not remove it, instead report it to the bank or Surrey Police immediately. Also, if the ATM does not return your card report it straight away to your card issuer.


"The likelihood of becoming a fraud victim at a cash machine is very low and by implementing a few safety points will help keep your cards and cash safe."


Here are some crime reduction tips to follow when using ATMs:

● If you notice a suspicious device attached to a cash machine, do not remove it - either report it to the bank or to Surrey Police

● If someone looks suspicious or gets too close while you are using the cash machine, cancel your transaction and go to another machine

● Do not accept help from strangers and do not let anyone distract you

● Stand close to the cash machine and do not let anyone see you enter your PIN

● If the cash machine doesn't return your card, report it immediately to your card issuer

Anyone with any information regarding these incidents is encouraged to contact Surrey Police on 0845 125 2222 quoting reference MV/10/2312 or Crimestoppers if you wish to remain anonymous on 0800 555 111.


Call 0845 125 2222 for all non-emergency policing matters.


Call 999 if you have a genuine emergency requiring the attendance of the police (eg a crime is in progress or someone is in immediate danger).