UK Power Network information

23 December 2013

UK Power Networks has robust emergency plans in place to cope with severe weather and brought in additional staff covering engineer, technical and call centre roles but it has been difficult to enlist help from contractors, other electricity companies across the country who have their own repairs to do, and some of our own staff who are away for Christmas.

People are being urged to report any power cut or damaged power lines; in the Spouth East of England this number is:  0800 7838866 . You can also see updates on our website and follow us on twitter. Anyone who spots a damaged power line should stay well clear and please report it on the relevant number above.

Since Storm St Jude in October/November the company has already identified extra advisors in back office departments who can take calls and help customers with info. It has also been working with councils to find vulnerable customers for our Priority Services Register and so we can get extra help to customers who rely on power for medical needs. We invest in a partnership arrangement with the British Red Cross and can activate their volunteers to support vulnerable customers if power is affected.

UK Power Networks is planning to help customers who have lost power, with Christmas Day dinners. It is appealing for any restaurants or pubs in the East of England and South East who have spare tables on Christmas Day, to email

If you have a power cut:

  • Do let UK Power Networks know on the relevant number above
  • Consider making contingency arrangements for the festive period
  • See our website (via a mobile device) for some useful videos with advice during a power cut.
  • Listen to local media who often broadcast helpful information
  • Use an old-fashioned corded phone which you can plug in, as cordless phones won't work in the event of a power cut
  • Dress warmly in several layers of clothing, stay in one room or even get into bed
  • Take great care if using candles, tea-lights and other naked flames
  • If you keep your freezer door closed, the temperature inside should remain low enough to keep the contents frozen for 12 to 15 hours. Many freezers can last as long as 24 hours without power.
  • Switch off all your electrical equipment, except one light which will let you know when the power comes back on
  • Remember the street lights may also be off so take care if you go out</>
  • Look out for elderly neighbours; please consider taking them a flask of hot water or hot food

Anyone spotting a damaged power line needs to stay well clear and report it to UK Power Networks

To report any power cuts and damaged lines on free helplines, please refer customers to the following numbers: In the South East call 0800 783 8866; in the East of England call 0800 783 8838 and in the London area call 0800 028 0247.You can also follow the company on twitter for updates.


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