Citizens Advice Mole Valley provides free, confidential and independent advice to help people overcome their problems.
Did you know that you can arrange to meet with a Citizens Advice adviser in a private meeting room at the Village Hall in Brockham? Please email us at firstname.lastname@example.org to make an appointment.
Access to help and advice is also available without an appointment at our Dorking offices in Lyons Court. Drop-in times are:
Mon, Tue, Thu, Fri 10am - 1 pm
Wed 10am - 4pm
Alternatively, you can contact our national helpline on:
03 444 111 444 (local call rate)
Online advice is available at www.citizensadvicemolevalley.org.uk
Users should note that if caling the national number using a mobile, the system will ask for a local or STD number such as 01306 000000. This is to allow the caller to be transferred to their local office so callers can answer with the area code plus any 6 digits as it is searching for the area code. If none is given then the call is simply allocated to the next available adviser across the network. Obviously if dialling from a landline, the system can read the area code automatically. Everyone should be assured it does not store or reference any caller details!
In addition if looking for help or advice in making a Universal Credit claim, please call 0800 144 8 444, a free call number.
Getting help to apply for Universal Credit
The Citizens Advice Help to Claim service can support you in the early stages of your Universal Credit claim, from the online application, through to support with your application before your first full payment.
It’s a free, independent, confidential and impartial service provided by trained advisers from Citizens Advice. They can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Call for free:
0800 144 8 444 (England)
0800 0 241 220 (Wales)
Get support online at citizensadvice.org.uk/helptoclaim
Get support face to face at Citizens Advice Mole Valley (Dorking office): Monday – Friday 10.00a.m. – 1.00p.m.